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Telling Your Story: Part I

When job hunting, one of the first things people think about is how to tell the story of “you”. How do you wish to present yourself, summarize your character, strengths and accomplishments and ensure that the main points come out in a story. There are many other occasions however when having an up-to-date, powerful and […]

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Understanding the WHY behind the WHAT:  When customer satisfaction is lacking what’s your first move?

The Wall Street Journal recently published an article called The Dubious Management Fad Sweeping Corporate America tracking the increased popularity and use of Net Promoter Score or NPS.  You know this score. “On a scale of 0 to 10 how likely is it that you would recommend our company/product/service to a friend or colleague?” If […]

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