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Lights, Action…Camera!

Managing anxiety: how to park your “unmanageables”. In recent leadership commentary and professional newsfeeds, we see both confident outreach and anxious vulnerability. In some cases, such as Airbnb CEO Brian Chesky’s public letter on changes to his company, business-facts transparency weighs against raw emotion: “What we are about is belonging…I am truly sorry. Please know […]

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Listen Up! (Lead Like An Introvert)

Have you connected with your introverted side recently? In our discussions with senior leaders over the last two months, we continue to hear about approaches to coronavirus-related crisis management. In both business and individual situations, it is clear that leadership faces current challenges (how do we adjust right now and still keep going?) as well […]

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So You Want to Launch an App?

Core considerations matter: clarity, findability, trust   Is your company planning to launch an app, or upgrade an existing one? Are you finding challenges in the process of defining requirements and developing features? The key voices in an app launch project can reflect a range of interests. The technology group will look to leverage innovative […]

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Managing Brand Reputation

Recently, we’ve been working frequently with clients who want to change and grow their organization in ways that require them to first identify the existing brand reputation and audience perceptions. With these insights, we can begin thinking about how these perceptions will support or inhibit the desired goal. And as they plan for the future, […]

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Telling your Story – Part II

In Part I of Telling your Story, we discussed the process of identifying the foundational elements of your brand; The process beginning with listing your strengths, credentials, personality traits and professional roles. Further, you select the THREE words which, taken together, do the best job of describing you and what sets you apart from everyone […]

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Kickstart Change

At Spark, we’ve been thinking a lot about change – its benefits, what it takes to make meaningful change and what holds us back.   Typically, people make changes in their lives to improve their happiness, sense of fulfillment, health and prosperity. A quick survey of our coaching clients reveals that, in addition to realizing […]

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Telling Your Story: Part I

When job hunting, one of the first things people think about is how to tell the story of “you”. How do you wish to present yourself, summarize your character, strengths and accomplishments and ensure that the main points come out in a story. There are many other occasions however when having an up-to-date, powerful and […]

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Understanding the WHY behind the WHAT:  When customer satisfaction is lacking what’s your first move?

The Wall Street Journal recently published an article called The Dubious Management Fad Sweeping Corporate America tracking the increased popularity and use of Net Promoter Score or NPS.  You know this score. “On a scale of 0 to 10 how likely is it that you would recommend our company/product/service to a friend or colleague?” If […]

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360 Feedback as a Catalyst for Team Growth

360 Feedback – there is so much written and spoken about the uses and benefits of a 360 Feedback program – as well as horror stories about misuse and pitfalls when not used appropriately. At Spark we have been circling around (haha pun intended) this topic and reflecting on experience working with client companies.   In […]

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Insight and Innovation: Which Could You Use More of Right Now?

Earlier this year I heard a speaker at a conference say that what the world suffers from is not a shortage of innovation but rather a shortage of insights.  That got my attention and stuck with me – as it seems counter to everyone’s working assumption that with more innovation all problems can be fixed; […]

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